Lithium Powersports

I ordered the Warp9 handlebars for a Surron from these guys and it’s a great product! I ordered the wrong one for a light bee and I need the hyper bee handlebars and they were easy to contact. I’ll be ordering from them again for sure. Thank you!

Ordered the Bonnell 775 MX. I experienced a 4 month backlog. Great customer service if you demand it. Had 2 issues: 1) Getting charged 4 months before the product shipped. This created doubt for how legitimate the company is. I asked about this and I received a rather short unsatisfactory answer from them. This leads me to my second issue. 2) It is like pulling teeth to get meaningful responses from them. Which didn’t comfort me about the my order status. On a good note: Once the bike did shi...

Great Experience at Lithium Powersports While traveling for work in Jacksonville, Florida, I stopped into Lithium Powersports after seeing their electric dirt bikes online. My son has been eyeing one of these bikes for a while now and is working hard to save up for it, so I figured I’d check them out in person while I was in town. I was greeted by Kyle, a sales rep at the shop, and I couldn’t have asked for a better interaction. He was friendly, laid-back, and extremely knowledgeable, not p...

Terrible experience. Worst “manager” I’ve ever spoken with. He told me to purchase an experience for my kid instead of a “material item” like a bike. (Yes—this was said by a company that sells bikes.) Here’s what happened: I reached out to Lithium Sports in early November before placing my order to confirm the bike I wanted would arrive in time for Christmas. They assured me it would, so I moved forward with the order (almost $6,000). After I placed it, a woman from their company called to ...

I received my order already opened and clearly used, so this was not a minor issue or cosmetic problem. When I contacted customer service, instead of taking responsibility for sending a used product, they told me I would be charged a 15% restocking fee to return it. Charging a restocking fee for an item that arrived in this condition is completely unreasonable. This shows poor quality control and even worse customer service. I would not recommend ordering from this company unless you’re willi...