E-Bike Annex

Dennis was so helpful! I have had positive experiences at this location and at the main location of Palo Alto Bicycles on University. I visited the stores several times to look at various bikes prior to making a purchase, and each time was met with knowledgeable employees who wanted to help me find the right bike for my needs. I ended up purchasing a Gazelle e-bike at E-bike Annex and it is just perfect! Thank you to Dennis for all the assistance and support, I was well taken care of and got ...

Rented a bike to explore the area around Palo Alto. Dennis was great, answering my questions over email before I traveled, and helping get things set up in the store. Great bike, sensible prices, and an all round positive experience - recommended!

Buyers beware: I bought a $3000 bike which was defective within 2 weeks. There is a 15% restocking fee and you WILL NOT under any circumstances get all your money back if you want to return DEFECTIVE products. This is not a business which will stand behind their products in a reasonable capacity.

Dennis was really helpful and knowledgeable in helping us choosing our new e-bike. He was able to answer all our questions about the battery life, the warranty, the service, the type of e-bike to choose depending on the use (class 1 or 2) and how to best recharge the battery.

The closure on a Tuesday was due to our Tuesday employee testing positive for Covid that morning, and me being unable to get down there to open up on my day off. Generally we get a sign up when there is to be a closure, but if nobody from our sister store managed to do it, I sincerely apologize.