San Jose Bicycles

I brought my bike to San Jose Bicycles because the back wheel was wobbling. They examined it in front of me, said it could be fixed for $25, and charged me in advance. I didn’t think much of it at the time, but that turned out to be a mistake. They told me I’d get a text in 1-2 days when it was ready. Two days passed, no message, and when I called, no one answered and their voicemail wasn’t set up. I stopped by the shop before closing time and was told my bike wasn’t ready yet. Then suddenly...

Excellent customer service! The owner is super friendly as well as the remaining of his staff. They’re super knowledgeable! It helped my husband and I when we shopped for our bikes about 3 weeks ago. We had 0 knowledge about bikes but they were so helpful and made it super easy to pick a bike. We are here again for my sons bike and again EXCELLENT customer service. Will definitely be coming back.

My mom ebike got a flat tire. Came here for a replacement. There was a nail in the inner tube. The service was quick ( 10 mins) and price is very reasonably.

A week ago, I bought a $268 bicycle, and the pedal broke after riding it a few times. I thought the store owner could help repair it for free (I didn't want a refund). Unexpectedly, the owner said that I damaged it on purpose and needed a $60 repair fee. In the end, I didn't agree because the owner was very unfriendly. And I found a very similar model online for only $199. I was really ripped off.

Had to stop in real quick and grab some grip the guys we awesome at helping me out and Aaron gave me a cool price on it. I come here alot for help and advice on issues I'm having or to use the air pump. And the guys are always friendly and informative and have great customer service even when I don't make a purchase. The prices are good definitely one of the lowest prices stores in the south bay and the selection is awesome they have a ton of stuff stocked up in that small little shop. If you...