Crazy Cat Cyclery

I started getting more serious about cycling last year, and somehow it felt like every ride ended with me breaking something new on one of my bikes. I was basically living at Crazy Cat, showing up almost every week with a fresh disaster and every single time, the team took care of me like I was family. The entire staff is great, and Robert especially has always been super helpful. I don’t think there’s ever been a time where I left unhappy with a repair. One time that really stands out was r...

Called today about getting some air in my tubeless tire. I even mentioned I’d pay. I also wanted a second opinion since this isn’t the first time I lose air to the point my hand pump won’t work. The employee ashes me where I got my tubeless set up done. After I told him I had used another shop he said “why don’t you go get air there”. Very rude for no reason. I legit wanted to get a second opinion in case my current shop wasn’t taping / sealing my tire properly. Left a sour taste in my mouth....

I purchased an ebike from Alibaba about two years ago, and while I love the bike itself, the customer service from the manufacturer was non-existent. After running into some technical issues that kept me off the road for weeks, I reached out to a few local shops, but many didn't want to work on an off-brand bike. That's when I contacted Crazy Cat Cyclery. Duncan was kind enough to take a chance and asked me to bring the bike in. I dropped it off, uncertain of what would happen, and just a fe...

I called Crazy Cat Cyclery on Thursday to ask how quickly they could assemble my bike if I brought it in first thing Friday morning. I was told there were no bikes ahead of mine and that it would most likely be finished that same morning. In hindsight, it felt like they may have said that just to secure the business, because when I showed up on Friday, there were several bikes ahead of me and it didn’t get done until Monday. I needed the bike for a Halloween event that weekend, so the unexpe...

I have been dealing with Crazy Cat Cyclery at several locations for years. When they moved everything to one large location near UTEP. It was a longer drive for me. But it is worth it. Sales, service, and rentals have been everything I ever needed. Expert advise for what you need to hit the road or the trails.