Bike Mart

This place is truly a local gem. I had the pleasure of working directly with Matt, who helped me from start to finish with repairing our e-bike, and the experience couldn’t have been better. Because they work directly with Specialized, Matt was able to coordinate everything smoothly and kept me in the loop the entire time. Communication was clear and friendly, and the turnaround was much faster than I ever expected... a really pleasant surprise! They replaced the full battery, did a complet...

Drove from Abilene to Dallas to ride white rock lake trails. Uncovered the bikes and the seat mount on my husband's bike fell apart in transit. Gabe at Bike Mart was incredibly helpful. He went above and beyond to fix the mount so we could ride that day. He did a great job for us.

Can’t say enough about the pre-sale support with this company. Erin spent a generous amount of time on the phone answering some (really amateur) questions for me, as I narrowed down my MTB options for both my son and me. I have been out of the game for a while, and she definitely helped assure me we had the right fit. Bought two Treks from here and have been very impressed with the customer service since. Seriously, this company’s personalized approach to helping you get the RIGHT bike is a r...

I took my e- bike in for a tune-up and was honestly not at all happy with how it was initially handled, but after the GM, Morris Medina, read the comments I left in response to their customer satisfaction survey, he reached out to me with a phone call to figure out a way they could make it up to me and they came through for me like rock stars! I got an upgraded tune-up for a discounted price with a 1-day turn-around and received a detailed description of all the work they did! And as for th...

Great bike shop with friendly staff. I've been a Bike Mart fan for years but just visited the Gaston location twice: once for a major tuneup and once for a flat tire repair. You can schedule services in advance, which is very handy. My flat tire was fixed in about 15 minutes while I waited.