The eBike Shop Portland

Just bought my first e-bike (my first any kind of bile, actually) and had a really positive experience with The eBike Shop Portland. The owner answered all my questions patiently, brought to my house for a test ride the two bikes I was interested in so that i could ride them on my home terrain and see how they could be parked and charged in my apartment. He came prepared to make adjustments to the seat and set the bike up at the optimum height for me. He knew all about both bikes and helped m...

UPDATED REVIEW: I will have more to say in a few days but I wanted to go ahead and register my absolute satisfaction with Ed at eBike Shop. After purchasing an ebike through an online retailer, I received a unit that was defective. Through the hassle of working with misleading and contradictory responses from customer service, Ed has been invaluable with his encouragement, expertise, and accessibility. Although he has not been hired yet to fix this problem, he has been extremely generous with...

I came to Ed with a bike in mind and he answered my questions about whether it would be a good fit or not. He had the bike I wanted, in my preferred color, available quickly for a test ride in a convenient location and gave me clear instructions to check out the bike’s different features. Overall, Ed was very kind and knowledgeable and the process was stress free. Would definitely recommend!

I bought my Urtopia bike from Ed in August and just called him up to check out my flat tire. He was just as nice a guy as I remembered. He's professional in every respect and so patient with addressing my concerns. On top of fixing my tire he even checked out everything else about the bike ( if the chains needed oil, alignment of the wheels). I really wanted to pay him more for his trouble . I hope more people have the pleasure of doing business with him.

I reached out to Ed when a folding e-bike I purchased from a different company got a flat tire. I didn't have the right tools to fix it myself, but thankfully Ed was willing to help. I was able to drop my bike off with Ed and pick it up the next day all fixed up. Now my bike rides better than before! Ed was very professional, and he was great with communication and being flexible when I had to reschedule my pick up time. Ed charged a very reasonable price for the work he did as well. I highly...