Wheel & Sprocket

I was in town for a night on a work trip that allowed me to bring my road bike along. I planned to do a 90 minute ride in the afternoon before dinner. Nine miles in, I heard a *ping* and shortly thereafter noticed my front wheel wobbling. I stopped and noticed a broken spoke. The shop was closed, but their message said they opened at 10 the next day. I walked in at 10:15 or so the next morning, and they had me on my way by 10:35 for a very reasonable charge. They were very helpful when ...

I highly recommend Wheel and Sprocket. Patrick was very knowledgeable and you could tell he cared about me and getting me the right bike. They have a huge selection of bikes with every size which is helpful.

Extremely Disappointed with the Assembly and Service I purchased a brand-new Trek Dual Sport in October from this shop, expecting it to be properly assembled and ready to ride. The left brake lever is so loose it nearly falls off I have to squeeze it so hard the lever makes contact with the handlebar. The rear brake constantly rubs against the pads, making it frustrating to ride, and the handlebar/stem became loose after just 3 miles of riding. Not only was it assembled incorrectly—making ...

Personable and knowledgeable staff. Did not rush us or try to sell us more expensive models. Took care of all the details and even gave us practice on using new clip in shoes

The Oshkosh location sold me a Trek E-bike 4 years ago, and the battery quit working. They took the bike and a week after they said I'd hear something I was told the battery was bad, could not be fixed, and was out of production. There is nothing they can do, no retrofit of a different battery, I'm just out of luck with them. They were kind enough to waive the diagnostic fee, and offered me 20% off a new Trek E-bike, but after this that brand name is garbage to me, and 20% seems like more of ...