Trek Bicycle Arlington Ballston

Hands down the best service I’ve ever had. Amir did an incredible job fixing my bike—it was completely dismantled, and he had it back up and running within 24 hours. I’m beyond impressed with the speed, skill, and care he put into the repair. Huge thanks to the whole team—you’ve definitely earned a loyal customer!

The experience of interacting with the quality of the people in this store is always unique. They always make you want to buy items I don't need. They are also very attentive and highly skilled at identifying all my needs. I always recommend them.

Excellent customer service! Everyone at Trek was very helpful and friendly. A special thank you to Emir, who made my son feel special by taking the time to fix his first bike in front of him and for being so patient with my little toddler.

It’s beyond ridiculous that you towed someone from your lot when the store is closed. What kind of business operates like this? If this is how you treat people, then it’s no surprise you’re losing customers. Frankly, I’m relieved I won’t be dealing with a place that thinks this kind of behavior is acceptable. You’ve just made it clear what kind of company you are.

Emir is awesome. I walked in knowing nothing about bikes, and he took the time to break everything down in a way that actually made sense. Super patient, never pushy, and clearly passionate about what he does. The whole team is friendly and knows their stuff. Great vibe all around - highly recommend this shop.