CYCLE ELECTRIC INC

They replaced the charge port for my battery. Even though it was in a difficult to access position it was fixed for 25% less than the original quote. Polite and professional. Highly recommended.

These guys are e-bike arch angels of truth! I initially visited them and they told me that the situation of my bike's battery might require special attention as it is not very common. I left without wanting to push them any further. I visited nothing less that 5 other e-bike repair shops and the last among them simply told me I should take it to Cycle Electric in Waterloo. THE ADVICE I heeded and eventually dropped the bike with them but was told I will pay $300. I unsuccessfully negotiated ...

Emailed July 9 for an ETA for two mobility scooters. Mentioned we had a time constraint. Didn't receive an acknowledgement so I called. They confirmed receipt and that they would get back to me. I then stopped by to see if there was an update and explained this was needed due to a sudden medical issue with my wife. The fellow talked in what I felt was a chippy and just a little too aggressive, or maybe just defensive, tone. Stated they were waiting for company rep to advise and could only do ...

I really like these guys. They aren't out to make a sale. They are just a couple of guys who love there job. They also want you to love your bike. It's important to them. As a mature women, they put me right at ease. They made sure I had the right bike for the right reason. They are knowledgeable, know question is too big or too small. You guys ROCK.....

(REVIEWER EDIT) [Cycle Electric contacted me and offered a new throttle assembly, pick up, installation, and delivery waived. I raised their rating from 1 to 4. This issue has been resolved] Not a very good experience for me. I had work to be done on 2 ebikes, they picked them up separately within a few weeks apart. I had to call a few times to ask what was taking so long for them to start the work. Was told they had to inspect the bike first and will not start any work until the customer i...