Trek Bicycle Omaha Midtown

Chris is fantastic. I love their willingness to help especially when I need specialty parts. I purchased 2 awesome bikes here, countless accessories, upkeep items, clothing, etc. restored a secondhand bike with their services as well and got a professional bike fitting with valuable recommendations for adjustments. The veteran discount is also so very much appreciated. I tell everyone I know considering cycling to stop by midtown Trek!

The Trek midtown manager Chris is a rock star! His commitment to customer service is extraordinary. True customer service is demonstrated by how you handle a challenge, and Chris/Trek met the challenge. We had an issue with a bike rack we purchased from Trek. It was a good rack, but we discovered after a few trips that it just didn't hold our particular style of e-bikes well. I called to discuss my concern and Chris said come right in, I want you to be satisfied, we will take care of you....

This is the place to go if you need a bike or service. I’m pretty sure the manager is one of the nicest people I’ve ever dealt with in retail or service. We have purchased multiple bikes from this location and had our bikes worked on many times and it’s always been a great experience Just wanted to update with another outstanding experience- took my son’s friend in to get a new bike seat- not only did they get us in and out and taken care of, but Chris noticed brakes needed work as well an...

George gave excellent customer service. He showed me the differences between the different bikes I was looking at and didn’t pressure me to purchase one ( even though I did). In addition, he showed me the various accessories to enhance my riding experience. Both George and Manager Chris reviewed the service plan and gave me the information on the various parts of the bike. I highly recommend anyone interested in purchasing a bike to see them.

We went in to get an attachment for adding air to a mtn bike tire. We were greeted upon entering the store. The store was laid out nicely and the employees were friendly and very helpful. We were able to measure one of our younger kids while we were there and now have an idea what a bike costs.