Trek Bicycle Lakeland

Called and talked with Owen about a first bike for a 4 year old. Owen sent photos of the options in stock. When I inquired about a model on Trek’s website, Owen suggested I order it and have it shipped to the store. I placed the order, received notification when it shipped and when it arrived. The staff at the shop communicated when it was ready to be picked up. All communication was professional and informative. Upon pick up, the staff was friendly and helpful. Now about the bike - It is ...

Great customer service and very knowledgeable staff. Just moved to Florida and we are thrilled to find a high quality bike shop. We are getting back into cycling and the tune ups were perfect for us. Despite being older bikes, they now ride like new again. I highly recommend Trek Lakeland.

Shipped my Speed Concept from a Cincinnati Trek store and they assembled it for me. Great service! Bike was set up perfectly. Didn’t have to make even one adjustment. Thanks!!

Another great experience. The staff and owner were super friendly and helpful. I purchased services for my bike, and they still took the time to improve my cell phone holder even though it was not part of the services. Really appreciated the extra care and customer service.

I went in for new tubes and seat post and I was told that they will add a “Level 1 Service” and that I needed a new chain, so I said okay. On Trek’s website, level 1 service is described as “brake and gear adjustment, headset adjustment, bottom bracket adjustment, and complete bike wash and lube”. I just got the bike back with the new tubes, chain, and seat post. But the bike is still dirty, the sprockets are still gunked with sand and old grease. Doesn’t look like anything was washed or lu...