The Bikery

The final bill was higher than the initial estimate, and pricing transparency was lacking. - After servicing my child’s bike and my gravel bike, the child’s drivetrain performance very mediocre, and the gravel bike’s crank-arm repair looked questionable. - The advice to avoid rough ride for a gravel model wasn’t helpful. - I hope the shop adopts a clearer estimate process and higher-quality workmanship in the future.

I bought my beautiful bike here a month ago when I moved to Oakland. I had a little problem with my brakes and my wheel came out of alignment so I went in. They were very kind and I got my bike back the same day even though they were really busy. I can tell how much time and care they put into fixing my bike because I didn’t know brakes could be that smooth. I will be returning there for all of my bike needs!

Well meaning staff, although it’s a mess in there. In my experience, their prices for used parts are higher than many other bike non-profits I’ve shopped at (and worked in).

Fantastic bike shop with great service and a great cause. I am planning to do a triathlon and haven’t seriously rode a bike in a decade. I got a bike from here and it was too big. They kindly let me trade it in for a bike that fit just right. The best part is the $$ goes to community programs that help kids and adults alike with various bike needs. They also take donations and will tune up that bike that’s been sitting in the garage.

They were quick and attentive in getting my inner tubes replaced, and generally pretty friendly. Unfortunately one of them went flat before I could even ride it and they were unwilling to replace it without cost or even a discount, citing “no shop does warranties on replacements.” Had a different bike shop help out and found the tube they put in was super thin for the tire size and had a hole in it. I’m sure they’re fine for most jobs and I appreciate their existence for the community, but p...