Ecotric bike shop

Bought a Hammer in 2022. Have ridden it approximately 3,000 miles. Loved it until the seat post broke. Almost crashed and broke my neck when it unexpectedly failed at approximately 20+ mph!!! Called to find out if the warranty covers... Only 18 months! Nope???!!! Blamed me and told me the seat post was too high even though it was half way up and not marked to go above a certain height. Customer service told me "they've had this problem before on at least 3 bikes." Bottom line, these bikes ar...

Ordered parts for bike. They had us pay through Zelle (odd) told us later they don't have the parts and if we want a refund we would have to Zelle more money. Someone needs to shut them down! James McIntyre is who we worked with and sent a Zelle to. I have demanded a refund and there is no response. The phone number is disconnected for Ecotric customer service on the website and this bike show in Oakland number is incorrect. This is the address James has on the invoice.

If I could put no stars I would. I purchased a bike from them and only had it a week and the fender broke while riding it and the next day it would not start. I have tried calling only to get voicemail. The mail box it full so you can’t leave a message same for tech support. I have emailed them twice and still no response. I tried to call the store in California but it’s either busy or just rings. I am out my six hundred dollars for a bike I only rode twice and had for only a week. This is...

Love the bikes we bought, but the battery (especially on the Lark) has a very short lifetime. Am up for my third battery now. The first replacement I was able to get after an escalation when it was marked as "Sold out" for several months. For my next replacement I have been waiting for more than 6 months and am asked to wait for another 3 months. My daughter has not been able to drive to school for 6+ months and am forced to buy a new bike, just because replacement batteries are not availa...

Few stars here from anyone for good reason. Buy their bikes at your peril, warranty is worthless. Contact them and they will deflect/disclaim/misstate when simply honoring their warranty promises would be simpler. *Months later and after contacting the CA AG’s office we DID get resolution and it was a good one. Though we’re hoping it’s a pattern only time will tell. Our bikes are out of warranty so less of an issue now. They will require constant maintenance but we’re now pretty experience...