REI Bike Shop

We tried here after the Cycle Surgeon closed. Jim was knowledgeable and helpful. He fixed our flat tire while we waited. This will be our new bike repair shop.

Jim is fantastic! I took a spill on my bike this morning from a wet wooden bridge and the chain was all messed up along with a crooked handlebar and the gears not shifting properly. After taking a quick look, he fixed everything in about 10 minutes and didn’t even charge me anything for it and the bike is riding as good as new. Couldn’t ask for better service and you can just tell Jim is a wonderful guy and a genuinely good person who enjoys helping people.

On a Saturday evening when every other bike shop was closed, I found REI open. I called them to see if they would have the obscure parts I would need to rebuild the front axle on my bike. I spoke to their bike technician, Joe. He said to come on down with the original parts and he would see if he could match them closely enough. I did, and he did find parts close enough to use on the job. These were cones and bearing balls of a particular diameter. He spent probably 20 minutes of his t...

We needed a bike tire fixed, and though it took time because the anniversary sale was busy, it was only $7 for a new tube and tape to fix the tire! Great deal!!!! And we gotta do some anniversary shopping on top of it all!

My rear hub went into free spin mode in the middle of a ride. I thought I might have to replace the whole wheel or otherwise have an expensive hub replacement procedure, but I took it up there to REI and am so glad I did. Jim was working and stopped what he was doing to immediately help me. He pulled the cassette off and said "I think we can service this". Within minutes he had freed a stuck tooth from the freehub, slapped it back together and everything worked. When I asked what I owed he ...